We may collect the following personal information:

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Information you provide directly:

• Name
   

• Email address
   

• Phone number
   

• Booking details (room type, dates, payment information)
   

• Medical notes you choose to provide (for safety purposes during activities)
   

• Messages sent via our contact form or WhatsApp
   

• Email responses to booking or feedback forms
   

Information collected automatically:

• IP address
   

• Device information
   

• Browser type
   

• Pages viewed
   

• Cookies and analytics data (e.g., Google Analytics)
   

We do not collect sensitive information unless you voluntarily provide it (e.g., medical notes for safety).

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2. How We Collect Information

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We collect information in the following ways:

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• When you submit a booking form
   

• When you complete a feedback form
   

• When you sign up for updates or marketing emails
   

• When you contact us via WhatsApp, email, or website
   

• When you access our website (cookies + analytics)
   

• When you make payments (handled via secure third-party processors)

 

 

 

3. Why We Collect Your Information

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We collect your information for the following purposes:

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• To process and manage your booking
   

• To communicate with you before, during, and after the event
   

• To ensure your safety during physical activities
   

• To improve our event planning and operations
   

• To manage payments and invoices
   

• To send important updates, event information, and marketing messages
   

• To comply with legal and safety requirements
   

We only collect information that is necessary for running Rip & Roll safely and effectively.

 

 

4. How We Store, Use & Share Your Information

 

Storage

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• Your data is stored securely on encrypted platforms (Google Workspace, Wix, and payment processors).
   

• Access is restricted to authorised Rip & Roll staff only.
   

Use

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We use your information only for:

• Booking management
   

• Safety procedures
   

• Communication
   

• Payment processing
   

• Marketing (email & WhatsApp updates)
   

Sharing

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We do not sell your information.

We only share data with essential partners when necessary, such as:

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• Accommodation providers (name + room type only)
   

• Surf school (name + equipment allocation)
   

• Payment processors
   

• Airport transfer providers (name + flight information you provide)
   

All partners comply with GDPR or equivalent privacy standards.

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5. Communications

We may contact you via:

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• Email
   

• WhatsApp
   

• SMS (rare)
   

• Phone (only if necessary for travel or safety)
   

Purposes of contact include:​

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• Booking confirmations
   

• Travel information
   

• Event updates
   

• Payment reminders
   

• Safety information
   

• Marketing messages for future camps
   

Opt-out

You can unsubscribe from marketing emails anytime by replying STOP, or emailing us at ripandrollcamp@gmail.com.

 

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6. Cookies & Tracking Tools

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Our website uses cookies to:

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• Improve website performance
   

• Analyse traffic (Google Analytics)
   

• Understand visitor behaviour
   

• Improve marketing effectiveness
   

Cookies may collect:

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• IP address
   

• Device information
   

• Pages visited
   

• Location (approximate)
   

Third-party tools (e.g., Wix Apps, Google Analytics) may place their own cookies. You can disable cookies through your browser settings at any time.

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7. Withdrawing Consent / Changing Your Data

 

You may:

• Request access to your data
   

• Request correction of inaccurate data
   

• Ask us to delete your data
   

• Withdraw consent for marketing communications
   

To do so, email: ripandrollcamp@gmail.com

We will respond within 30 days.

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8. Data Retention

We retain personal data for 24 months after your event or last interaction, unless required otherwise by law.

After this period, your data is securely deleted.

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9. Privacy Policy Updates

We may update this Privacy Policy occasionally.
The most recent version will always be displayed on our website.

Continued use of our services constitutes acceptance of any updates.

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10. Contact Information

If you have any questions about this Privacy Policy or your data rights, contact us at:

📧 ripandrollcamp@gmail.com